Privacy Policy

Introduction

This Privacy Policy explains how Frame to video collects, uses, stores, and shares information when you visit https://frametovideo.net, create an account, upload creative materials, or use our frame-to-video and related image and video generation features. In this policy, “Frame to video,” “we,” “our,” and “us” refer to the service available at that website.

1. Information We Collect

We collect the information needed to provide, secure, and improve the service:

• Account information: Your email address, name, profile image, authentication details, and other information you provide when you register or sign in. If you use a third-party sign-in provider, we receive the basic profile information that provider makes available to us.
• Creative inputs: Images, videos, first frames, last frames, other reference images, prompts, settings, and instructions that you submit for a generation task.
• Generated content and activity: Generated videos or images, task status, generation history, selected models and options, download activity, and other information associated with your use of the service.
• Billing information: Orders, plan or credit-pack details, transaction identifiers, payment status, currency, and billing contact information. Payment card details are handled by the payment processor shown at checkout rather than stored directly by Frame to video.
• Technical information: IP address, browser and device information, approximate location derived from technical data, request logs, error reports, and security events.
• Support communications: The contents and attachments of messages you send to support@frametovideo.net, along with information needed to respond to your request.
• Cookies and similar technologies: Essential cookies and, where enabled, analytics or preference technologies that help us keep the service secure, remember settings, and understand service usage.

2. How We Use Information

We use information to:

• Create and maintain accounts and authenticate users.
• Accept uploads, process prompts and reference frames, generate outputs, and show generation history.
• Calculate and deduct credits, process purchases and subscriptions, and provide billing support.
• Store, deliver, and allow you to download the outputs and other materials associated with your account.
• Monitor performance, investigate errors, prevent fraud and abuse, and protect the service and its users.
• Respond to support requests and communicate about service, account, or transaction matters.
• Improve reliability, usability, and security, and comply with legal obligations.

3. How We Share Information

We share information only when needed for the purposes described in this policy or when required by law. Our service providers may include:

• AI and media-processing providers: Prompts, reference materials, and task settings may be sent to the provider needed to process a requested generation. The provider may process that information under its own terms and privacy policy.
• Hosting, storage, CDN, and security providers: These providers help host the website, store uploaded or generated media, deliver files, detect abuse, and protect the service.
• Authentication providers: If you use a third-party sign-in option, the relevant provider processes authentication information under its own policies.
• Payment providers: The payment processor shown at checkout processes payment and billing information and may provide us with transaction status and identifiers.
• Analytics and communications providers: Where enabled, these providers help us understand service usage or send transactional messages.
• Legal and business purposes: We may disclose information to comply with law, respond to lawful requests, protect rights and safety, or support a merger, acquisition, financing, or sale of assets.

We do not sell your personal information. We do not make your prompts, uploads, or generated content public unless you choose to share them or disclosure is required by law.

4. Your Content and Data Retention

You can manage the content associated with your account through the service where those controls are available. We retain account, billing, security, and transaction records for as long as reasonably necessary to provide the service, resolve disputes, prevent abuse, and meet legal or accounting requirements. Uploaded materials, prompts, generated outputs, and generation history may be retained while your account is active or for the period needed to provide the requested workflow.

When you request account deletion, we will delete or de-identify information that we are not required to retain. Backups and records retained for security, legal, or financial reasons may remain for a limited period before they are deleted or overwritten.

5. Your Responsibilities for Uploaded Materials

You should not upload personal information, confidential material, or other content unless you have the right to provide it for processing. If your uploads contain another person’s image, voice, likeness, or personal data, you are responsible for obtaining any consent required by law.

6. International Processing

Frame to video and its service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and handle information in accordance with applicable data-protection law.

7. Your Privacy Choices and Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of personal information we hold about you, object to or restrict certain processing, withdraw consent, or complain to a data-protection authority. To make a request, email support@frametovideo.net from the address associated with your account. We may need to verify your identity before completing a request.

You can manage cookies through your browser settings. Disabling essential cookies may prevent parts of the service from working.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No online service or transmission can be guaranteed to be completely secure, so please use care when choosing what to upload.

9. Children

The service is not intended for children under 18. We do not knowingly collect personal information from a child under 18. If you believe a child has provided us with personal information, please contact support@frametovideo.net.

10. Changes to This Policy

We may update this Privacy Policy when the service, law, or our data practices change. We will post the updated version at https://frametovideo.net/privacy-policy and update the date above. Your continued use of the service after an update means that you acknowledge the revised policy.

Contact Us

Website: https://frametovideo.net

Privacy questions and requests: support@frametovideo.net