Refund Policy

1. Overview

This Refund Policy applies to subscriptions and one-time credit-pack purchases made through https://frametovideo.net. We want you to understand the Service before you pay: Frame to video uses credits to submit AI image and video generation tasks, and the credit cost can vary by model and selected options.

This policy applies subject to any non-waivable consumer rights under the law that applies to your purchase. If another written checkout term gives you a more favorable right, that term controls for that purchase.

2. Subscription Cancellation

You may cancel a subscription through the available billing controls in your account or by contacting support@frametovideo.net. Cancellation normally prevents the next renewal and does not end the already-paid subscription period. Unless required by applicable law or approved under this Refund Policy, cancelling a subscription does not automatically create a refund for the current billing period.

3. Standard Refund Eligibility

You may request a full refund for a subscription payment or credit-pack purchase when both conditions below are met:

• Time limit: Your request is sent within 3 days (72 hours) after the original payment.
• Usage limit: You have used less than 5% of the credits granted by that specific purchase. Credits used for submitted generations count as used even if the resulting output is not what you expected.

We may review the order, account, credit ledger, and generation history to verify eligibility. We may ask for the email address on the account and the transaction or order ID.

4. Failed or Interrupted Generations

If a generation task fails or is interrupted and credits were deducted, Frame to video may automatically return those credits. If the credits are not returned after a reasonable processing period, contact support@frametovideo.net with the task ID and account email so we can investigate. A failed task does not by itself create a cash refund when the credits have been restored.

5. Non-Refundable Situations

Unless applicable law requires otherwise, a purchase is not eligible for a refund when:

• More than 72 hours have passed since the payment.
• 5% or more of the credits from that purchase have been used.
• The request relates to an output that you simply do not prefer, when the Service completed the requested generation.
• The account or transaction involved fraud, abuse, a payment reversal, or a violation of the Terms of Service.
• The credits or subscription benefits were transferred, resold, or used by someone other than the purchasing account.

We may also deny repeated or abusive refund requests while preserving any rights required by law.

6. How to Request a Refund

Email support@frametovideo.net with:

• The email address associated with your Frame to video account;
• The order or transaction ID;
• The purchase date and item; and
• A short explanation of the request, including any affected task ID.

Please send the request from the account email where possible. We will review the request and respond to the email address provided.

7. Processing and Payment Method

Approved refunds are sent to the original payment method through the payment processor used at checkout. We normally submit an approved refund within 5–10 business days after approval, but the time for the credit to appear depends on the payment provider and your bank. We cannot refund a different card or account without payment-provider approval.

If you believe a charge is unauthorized or incorrect, contact us first at support@frametovideo.net so we can investigate. Filing a payment dispute without giving us a reasonable opportunity to resolve a billing issue may result in a temporary account review or suspension, subject to applicable law.

Contact

Website: https://frametovideo.net

Refund and billing support: support@frametovideo.net